Política de Privacidade

Welcome to Roomagen ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at roomagen.com and our AI-powered real estate photo enhancement services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

Account Information: When you sign up, we collect your name, email address, and password.
Payment Information: When you subscribe to a paid plan, payment details are processed securely by our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.
Uploaded Images: Photos you upload for processing through our AI tools, including real estate photos for virtual staging, enhancement, and editing.
Communications: Information you provide when contacting our support team or submitting feedback.

1.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns.
Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
Log Data: IP address, access times, referring URLs, and error logs.
Cookies and Tracking: We use cookies and similar technologies to improve your experience. See Section 5 for details.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To process your uploaded images using our AI models (powered by Google Gemini), deliver enhanced results, and manage your account.
Service Improvement: To analyze usage patterns, improve our AI algorithms, fix bugs, and develop new features.
Communication: To send service-related emails, respond to support requests, and deliver product updates you have opted into.
Security: To detect, prevent, and address fraud, abuse, and technical issues.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Image Processing and AI

Our Service uses AI technology (Google Gemini 3 Flash) to process your uploaded real estate photos. Here is how we handle your images:

Processing: Uploaded images are sent to our AI processing pipeline for enhancement, virtual staging, object removal, or other selected transformations.
Temporary Storage: Images are stored temporarily on secure servers during processing and for a limited period afterward to allow you to download results.
No Training Without Consent: We do not use your uploaded images to train AI models without your explicit opt-in consent.
Automatic Deletion: Processed images and their results are automatically deleted from our servers after 30 days unless you choose to keep them in your account.

4. Data Sharing and Third Parties

We do not sell your personal information. We may share data with:

AI Processing Providers: Google Cloud (Gemini API) for image processing. Images are processed under Google's data processing terms and are not used by Google for model training.
Payment Processors: Stripe for secure payment processing.
Hosting and Infrastructure: Vercel (hosting), Cloudflare (CDN and security) for delivering our Service.
Analytics: Privacy-focused analytics tools to understand Service usage without tracking individual users across the web.
Legal Requirements: When required by law, regulation, legal process, or governmental request.

5. Cookies and Tracking Technologies

We use the following types of cookies:

Essential Cookies: Required for the Service to function (authentication, security, preferences). These cannot be disabled.
Analytics Cookies: Help us understand how visitors use our site. You can opt out of these.
Preference Cookies: Remember your settings such as language and theme preferences.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Service functionality.

6. Data Security

We implement industry-standard security measures to protect your data, including:

TLS/SSL encryption for all data in transit
Encrypted storage for sensitive data at rest
Regular security audits and vulnerability assessments
Access controls limiting employee access to personal data
Secure image processing pipeline with automatic data purging

7. Your Rights (GDPR and Global Privacy)

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data ("right to be forgotten").
Portability: Request your data in a structured, machine-readable format.
Restriction: Request that we limit processing of your data.
Objection: Object to data processing based on legitimate interests.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Retention

Account Data: Retained for as long as your account is active, plus 90 days after account deletion.
Uploaded Images: Automatically deleted 30 days after processing unless saved to your account.
Payment Records: Retained for 7 years as required by financial regulations.
Usage Logs: Retained for up to 12 months for security and analytics purposes.

9. International Data Transfers

Your data may be processed in countries outside your country of residence, including the United States, where our hosting and AI processing infrastructure is located. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for transfers from the EEA/UK, to protect your data in compliance with applicable data protection laws.

10. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date and, where appropriate, via email notification. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Website: roomagen.com